Refund policy

Last updated: 21/06/2026

Thank you for shopping at House of Riori. We want to ensure you have a transparent shopping experience. Please read our policy regarding returns and refunds carefully:

1. 5-Day Return Window You have a period of 5 days from the date of delivery to request a return or a refund. Requests made after this 5-day window will unfortunately not be eligible for review.

2. Conditions for Return & Refund Approval To be eligible for a return or refund, you must meet the following strict criteria:

• Valid Reason: You must provide a clear and valid reason for the return (e.g., damaged product, incorrect item received).

• Mandatory Unboxing Video: You must provide a continuous, unedited video of the unboxing process from start to finish. This video must clearly show the unopened package, the shipping label, and the defect or issue with the product as it is being unpacked. Requests without a valid unboxing video will be automatically rejected.

3. Sole Discretion of the Company Please note that submission of a return request does not guarantee a refund. Every claim is scrutinized individually. House of Riori reserves the sole right to approve or reject a return or refund request based on our internal inspection of the evidence provided. Our decision shall be final and binding.

4. How to Initiate a Return To start a return, please contact our support team at richakandpal27@gmail.com within 5 days of delivery. Include your order number, your valid reason, and attach your mandatory unboxing video.